FAQ's


Do you have any help guides?
Our YouTube channel has been created to give a visual guide on how to set up your mobility aids, scooters, wheelchairs and many more.

    

Can we contact you through social media?
Yes, Stay connected by following our social media platforms.
Facebook - Here you will find the latest on new products, healthcare, disability and local events. We welcome our customers to get involved with our posts and review us on our pages. www.facebook.com/Mobility2000
Twitter - Our twitter account supplies even more news to our customers. It's a direct link to us here in the office. We follow and re-tweet all the top mobility, healthcare & disability professionals. www.twitter.com/Mobility2000
Google Plus - This might be a slow burner for a social media platform but we're on there too. Anything to help our customers out with any issues they may have and again we supply our news through there. www.googleplus.com/mobility2000

Am I VAT exempt?
If you are disabled or have a long time illness you do not have to pay VAT on certain products. On each listing the equipment is priced with the VAT and with the VAT exempt. The products covered in the VAT exempt scheme are the items that are practical help to you due to your disability or illness.
If you are unsure on what products are and aren't or if you would like to know if you qualify Please Call Us On 01253 850497.

Zero Rated VAT

What is ‘Zero Rated VAT’?
 All items that are designed & sold to help, assist or aid a long term medical condition are eligible for ‘Zero Rated VAT’.

Do I Qualify?
 You qualify to buy items at the ‘Zero Rate’ if:
The user of the item(s) is chronically sick or disabled and the item(s) are for personal or domestic use.

Why Are There Two Prices For Some Items & Not For Others? 
Items which show two prices are eligible for ‘Zero Rated VAT’ therefore if you qualify you will pay the cheaper of the two prices. If there is only one price this means the item is not eligible for ‘Zero Rated VAT and VAT at the full amount must be paid.

How Do You Know If I Am Eligible For ‘Zero Rated VAT? When you create an account with us you will be asked if you are eligible or not & depending on which option you choose, VAT will automatically be added or deducted at checkout. Some common ‘Zero Rated VAT’ qualifying conditions include: Osteoarthritis, Rheumatoid Arthritis, Learning difficulties, Amputee, Stroke, Cancer, Diabetes, Spondylitis, Heart Condition, Blind, Deaf, Asthma, C.O.P.D, Epilepsy, M.S . . .Etc

Unfortunately just Blue badge holder, Arthritis or Old Age will not be sufficient to qualify.
 If you are unsure whether or not you are eligible or need to contact us regarding other VAT issues, Please Call Us On 01253 850497.

Can I leave a Review?
Yes, Why not leave us a review? Or even a review on the product you have just bought or you would like to buy? Mobility 2000 LTD has already over 6,500 reviews on Ebay & Amazon.
Your thoughts are very important to us and new potential customers. You will find a already rating system when clicking on ‘Add Review’ in your review please keep it brief.
When leaving a review please obey by the rules;
  • Be honest
  • Don’t swear
  • Be constructive
  • Don’t mention other mobility services.

We retain the right to discard any review if you break one of these rules.

Is the site secure? Am I Protected?
We take security and our customer safety very seriously and we know how important it is to protect your self online against the internet baddies. That is why your credit card and debit card details are encrypted on our up to date systems.
Our web department is runs off our own secure server behind a daily updated firewall. None of our employers have access to any sensitive customer information or card details.
To make sure you are protected and to minimize the chance of online fraud we urge all our customers to keep your computer up to date with the latest anti-virus software and to change your password regularly.